FAQs
General
What types of takeaway packaging do you supply?
What types of takeaway packaging do you supply?
We supply a wide range of eco-friendly takeaway packaging, including compostable coffee cups, biodegradable burger boxes, recyclable kraft bags, eco-friendly carrier bags, and sustainable straws. We also offer custom printed packaging for businesses looking to enhance their branding.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that enquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Who do you supply packaging to?
Who do you supply packaging to?
We cater to a variety of businesses, including cafés, coffee shops, universities, caterers, street food vendors, food festivals, and restaurants looking for sustainable food packaging solutions.
Are your packaging products environmentally friendly?
Are your packaging products environmentally friendly?
Yes! All our products are either compostable, recyclable, or biodegradable. We use materials such as PLA (plant based bioplastic), bagasse (sugarcane fibre), RPET (recycled plastic), kraft paper, and FSC certified cardboard to ensure minimal environmental impact.
Do you offer custom printed packaging?
Do you offer custom printed packaging?
Yes, we offer custom printed takeaway packaging to help businesses showcase their brand. You can customise items such as coffee cups, food boxes, carrier bags, and napkins with your logo and design.
What is the minimum order quantity (MOQ) for custom packaging?
What is the minimum order quantity (MOQ) for custom packaging?
Our MOQ depends on the type of product and customisation required. Generally, custom printed coffee cups start at 1,000 units, while custom printed carrier bags may have a higher MOQ. Contact us for a personalised quote if you cant find what you are looking for.
Eco-Friendly Packaging Explained
What is the difference between compostable, recyclable, and biodegradable packaging?
What is the difference between compostable, recyclable, and biodegradable packaging?
• Compostable packaging breaks down into natural materials within commercial composting facilities or home composting setups.
• Recyclable packaging can be processed and reused to create new products, reducing waste.
• Biodegradable packaging decomposes naturally over time but may take longer than compostable materials.
What does PLA mean, and is it safe for food packaging?
What does PLA mean, and is it safe for food packaging?
PLA (Polylactic Acid) is a bioplastic made from cornstarch or sugarcane. It is certified food safe, compostable, and a sustainable alternative to traditional plastic. PLA is commonly used in coffee cup linings, clear food containers, and lids.
What is bagasse, and why is it used for food packaging?
What is bagasse, and why is it used for food packaging?
Bagasse is a natural byproduct of sugarcane processing. It is a durable, heat-resistant, and compostable material, making it ideal for burger boxes, food trays, and takeaway containers.
Can I recycle RPET packaging?
Can I recycle RPET packaging?
Yes! RPET (Recycled PET plastic) is made from post-consumer recycled plastic bottles and is fully recyclable. It is commonly used for cold drink cups, salad containers, and clear lids.
Ordering & Delivery
How can I place an order?
How can I place an order?
You can place an order by:
• Visiting our website and ordering online.
• Contacting our sales team via email or phone for bulk and custom orders.
Do you offer bulk discounts?
Do you offer bulk discounts?
Yes! We offer wholesale pricing and bulk discounts for large orders. Contact us for a custom quote based on your needs.
Where do you deliver, and how long does shipping take?
Where do you deliver, and how long does shipping take?
We deliver across the UK and internationally. Standard delivery times for UK customers are 1-2 working days, while custom printed packaging and international orders will take longer. Please contact us directly for lead times.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and bank transfers.
Sustainability & Certifications
Are your products certified compostable?
Are your products certified compostable?
Yes! All of our compostable products are certified compostable, ensuring they meet strict sustainability criteria. You can see the certification standards on the individual product pages.
How should I dispose of compostable packaging?
How should I dispose of compostable packaging?
Compostable packaging should be disposed of in commercial composting bins where available. Some items, like bagasse and kraft paper, can also break down in home compost bins.
Do you offer plastic-free packaging options?
Do you offer plastic-free packaging options?
Yes! We provide plastic free packaging solutions, including kraft paper bags, wooden cutlery, sugarcane food trays, and paper straws.
What is FSC™ certified packaging?
What is FSC™ certified packaging?
FSC™ (Forest Stewardship Council) certification ensures that our paper and cardboard packaging comes from responsibly managed forests, promoting sustainable forestry practices.
Returns & Refunds
How do I return my order?
How do I return my order?
Please read our refund and returns page.